Mission and Strategic Plan

Mission Statement

The department of Institutional Research and Information Management provides precise statistical and management information to all units of the university, regulators, and others; designs, develops, and implements strategies and techniques to research, assess, and improve effectiveness.

Vision Statement

• Be recognized for its excellent customer services.
• Provide reporting for informed decision making that is unbiased and of the highest quality.
• Provide timely information in ways that are both accessible and useful while using state of the art technology.

Departmental Values:

• Professional Ethics
• Customer Service
• Reliability
• Team work
• Confidentiality

GOALS, CRITICAL SUCCESS FACTORS, AND OBJECTIVES
(including Strategies and Assessments)

Goal 1:  Gather, analyze, and distribute management information necessary for administration to make data driven decisions.

Critical Success Factors (measures the degree of success over the next 5 years):

• Define, implement, and disseminate performance measures reporting for all TTU units.
• Provide decision support information to the university community and administrators via the data  warehouse.

Objective 1.1:  Develop a decision support system that all managers can use for planning and performance measurement purposes. 

Strategies:

• Develop reports and databases that will facilitate better planning and use of resources.
• Develop an online database / reporting tool that will allow managers to monitor space utilization.
• Combine information from various application systems such as student records systems, and   facilities inventory to give useful and effective decision making tools that are not currently available.

Assessments:

• Decision support system in place and fully operational.
• Faculty workload planning tool in place.



Objective 1.2:  Support TTU community by providing information and expertise in the areas of: assessment, strategic planning, and public accountability.

Strategies:

• Develop a plan for tracking and reporting required data in the University Strategic Plan.
• Continue to develop databases and reports that provide performance related information to managers  in the shortest time possible.
• Monitor and report the opinions of students and alumni related to current and relevant issues.

Assessments:

• Number of departments turning in assessment reports.
• Tracking systems in place for strategic plan.



Objective 1.3:  Develop existing and create new relationships with peer institutions and professional groups for the exchange of information.

Strategies:

• Respond to peer group surveys and data requests.
• Participate in state and national conferences and meetings.

Assessments:

• Number of data requests completed for peer institutions.
• Number of peer relationships in place for the exchange of performance related information.

Goal 2:  Deliver data services, research and management information in a manner that supports the goals of academic, financial, and general administrative operations. 

Critical Success Factors (measures the degree of success over the next 5 years):

• Make statistical information available via the Internet in a timely manner.
• Complete ad hoc project requests in the most timely and accurate manner possible.
• Maintain information databases using technologies consistent with university IT standards.
• Update information databases in the most timely and efficient manner possible.
• Deliver surveys via the web or e-mail.



Objectives:

Objective 2.1:   Provide support to administration as needed to explore, develop, analyze, and distribute data required for current projects.

Strategies:

• Work through committees to provide information, data and support as needed
• Maintain well trained workforce that is able to respond quickly to new projects as requested.
• Continue develop of new decision models such at the Enrollment Management Projection Model.



Assessments:

• Customer satisfaction with support provided
• Timeliness of projects completed



Objective 2.2:   Provide statistical information and regularly published studies via the data warehouse and departmental web site in formats that allow for the use of current technology.

Strategies:

• Educate users on the use of the data warehouse.
• Publish retention studies, trend books, and survey analysis on the web.
• Provide expanded reporting of course / instructor evaluations via the data warehouse.
• Develop a TTU Fact Sheet that is available in multiple formats.

Assessments:

• Level of usage of data warehouse.
• Number of requests received for data already in the warehouse.

Objective 2.3:   Provide accurate and timely information required by government agencies, publishing companies, and others.

Strategies:

• Submit all governmental reports on or before deadlines.
• Insure governmental reports are 100% accurate and on time.
• Track deadlines and dates submitted for all regular reports and surveys.
• Develop tracking system for ad hoc reporting.



Assessments:

• Number of reports and surveys submitted on time.
• Results of new IRIM customer survey.
• Cost savings realized by moving from paper to internet reporting.



Objective 2.4:   Work with Information Services to give all students, both current and prospective, access to their degree plan and degree audit via the Internet.

Strategies:

• Develop graduate degree plans in degree audit.
• Define the needs for the use of degree audits for prospective students.
• Support the implementation of OnCourse for all students.

Assessments:

• Degree audit in use by graduate and perspective students.

Goal 3:  Work force and work environmental of the highest possible quality

Critical Success Factors (measures the degree of success over the next 5 years):

• Provide training to all staff, with emphasis on technical needs.
• Provide all employees opportunities to become involved in a wide variety of projects and activities.
• Recognize exceptional employee performance.

Objective 3.1:    Provide all employees with ample training opportunities that allow them to use and understand state of the art technologies.

Strategies:

• Send 50% of staff to technology and industry specific related trainingeach year. Encourage employees to take classes at TTU and pursue a degree if they choose.
• Ensure that graduate students have opportunities to develop valuable job skills.

Assessments:

• Number of employees who attended training.



Objective 3.2:   Recognize outstanding employees in a way that is visible to the whole department.

Strategies:

• Use all university-approved methods of employee rewards.
• Explore possibilities of additional reward programs within IT and the department.

Assessments:

• Number of employees recognized for outstanding performance.



Objective 3.3:   Encourage employees to participate in campus organizations and committees whenever possible.

Strategies:

• Encourage involvement in staff senate.
• Encourage participation in university committees.
• Encourage involvement in management initiatives that ask for volunteers.



Assessments:

• Number of staff participating in campus organizations and initiatives.

IRIM Strategic Plan (in PDF file format for download).