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  CERTIFICATION OF COMPLIANCE 
 
Name of Unit: College of Arts and Sciences
Date:    August 16, 2004
 

Section 2: CORE REQUIREMENTS

     
2.1 The institution has degree-granting authority from the appropriate government agency or agencies.  (Degree-granting Authority)
     
  Not applicable to unit level.
    
     
2.2

The institution has a governing board of at least five members that is the legal body with specific authority over the institution. The board is an active policy-making body for the institution and is ultimately responsible for ensuring that the financial resources of the institution are adequate to provide a sound educational program. The board is not controlled by a minority of board members or by organizations or interests separate from it. Neither the presiding officer of the board nor the majority of other voting members of the board have contractual, employment, or personal or familial financial interest in the institution.

A military institution authorized and operated by the federal government to award degrees has a public board in which neither the presiding officer nor a majority
of the other members are civilian employees of the military or active/retired military. The board has broad and significant influence upon the institution’s programs and operations, plays an active role in policy-making, and ensures that the financial resources of the institution are used to provide a sound educational program. The board is not controlled by a minority of board members or by organizations or interests separate from the board except as specified by the authorizing legislation. Neither the presiding officer of the board nor the majority of other voting board members have contractual, employment, or personal or familial financial interest in the institution.  (Governing Board)

 

     
  Not applicable to unit level.
     
     
2.3 The institution has a chief executive officer whose primary responsibility is to the institution and who is not the presiding officer of the board. (Chief Executive Officer)
     
  Not applicable to unit level.
 

 

 
     
2.4 The institution has a clearly defined and published mission statement specific to the institution and appropriate to an institution of higher education, addressing teaching and learning and, where applicable, research and public service. (Institutional Mission)
     
  Not applicable to unit level.
     
     
2.5 The institution engages in ongoing, integrated, and institution-wide research-based planning and evaluation processes that incorporate a systematic review of programs and services that (a) results in continuing improvement and (b) demonstrates that the institution is effectively accomplishing its mission. (Institutional Effectiveness)
     
The College of Arts and Sciences is in compliance with this requirement.

The college participates in the Texas Tech University strategic planning process. The College of Arts and Sciences Strategic Plan for 2003 is available at:
http://www.as.ttu.edu/Mission/Strategic_Plan/strategic_plan.html

The College of Arts and Sciences and its academic units make continuing improvement and accomplish their respective missions as demonstrated in the most recent strategic planning Assessment Report available at: http://www.irs.ttu.edu/SACS/AssessmentReports/2_0_2003.pdf

Links to the academic units’ home pages follow:

Aerospace Studies
www.depts.ttu.edu/afrotc/ 
  

Biological Sciences
www.biol.ttu.edu/biol2003/

   

Chemistry & Biochemistry
www.depts.ttu.edu/chemistry/

 

Classical & Modern Languages & Literatures
www.depts.ttu.edu/classic_modern/

 

Communication Studies
www.depts.ttu.edu/communicationstudies/

 

Economics & Geography
www.depts.ttu.edu/economicsandgeography/

 

English
www.english.ttu.edu/

 

Environmental Toxicology
www.tiehh.ttu.edu/

 

Geosciences
www.gesc.ttu.edu/

 

Health Exercise & Sport Sciences
www.hess.ttu.edu/

 

History
www.depts.ttu.edu/historydepartment/

 

Mass Communications
www.mcom.ttu.edu/

 

Mathematics & Statistics
www.math.ttu.edu/main_11.shtml

 

Military Science
http://armyrotc.ba.ttu.edu/

 

Philosophy
www.philosophy.ttu.edu/

 

Physics
www.phys.ttu.edu/

 

Political Science
www.depts.ttu.edu/politicalscience/

 

Psychology
www.psychology.ttu.edu/

 

Sociology, Anthropology, & Social Work
www.depts.ttu.edu/sociologyanthropologyandsocialwork/

     
2.6 The institution is in operation and has students enrolled in degree programs.  (Continuous Operation)
     
  Not applicable to unit level.
     
     
2.7 The institution
  2.7.1   offers one or more degree programs based on at least 60 semester credit hours or the equivalent at the associate level; at least 120 semester credit hours or the equivalent at the baccalaureate level; or at least 30 semester credit hours or the equivalent at the post-baccalaureate, graduate, or professional level. The institution provides a written justification and rationale for program equivalency. (Program Length)
     
   

The College of Arts and Sciences is in compliance with this requirement

Degree programs administered by the College of Arts and Sciences are described beginning on p. 125 of the 2004-2005 Texas Tech University Catalog (http://www.depts.ttu.edu/officialpublications/catalog/AcademicUnits.pdf). In summary, the College of Arts and Sciences administers:

  • Four baccalaureate degrees with a minimum requirement of 120 semester credit hours. The degrees are the Bachelor of Arts, the Bachelor of Science, the Bachelor of General Studies, and the Bachelor of Science in International Economics. These degrees are available in 35 undergraduate majors for a total of 41 separate baccalaureate degree programs (27 B.A., 12 B.S., 1 B.G.S, 1 B.S.I.E.).


  • Three masters degrees with a minimum requirement of 30 semester credit hours. The degrees are the Master of Arts, the Master of Science, and the Master of Public Administration. These degrees are available in 30 graduate majors for a total of 31 masters degree programs (19 M.A., 11 M.S., 1 M.P.A.).


  • The Doctor of Philosophy degree in 18 doctoral majors.


  • Three integrated Bachelors-to-Masters programs with a minimum requirement of 150 semester credit hours. One program is in Political Science/Public Administration and one is in Psychology. Another is a B.A. degree in a foreign language leading to the M.B.A from the Rawls College of Business Administration.
     
  2.7.2 offers degree programs that embody a coherent course of study that is compatible with its stated purpose and is based upon fields of study appropriate to higher education. (Program Content)
     
   

The College of Arts and Sciences is in compliance with this requirement

All degree programs in the College of Arts and Sciences adhere to current academic and professional standards of their respective disciplines as presented by the faculty. Program changes and additions follow procedures of peer and administrative approval involving unit (faculty committees and chairpersons), college (the Arts and Sciences Committee for Academic Programs), Graduate School (when applicable), and university (Academic Council) level reviews (http://www.as.ttu.edu/Faculty/ASCAP/ascap.html) (see “Matters of Curriculum” at http://www.as.ttu.edu/Faculty/AS_Faculty_Info/body_as_faculty_info.html#p6 ). The undergraduate or graduate degree programs of some units are recognized as meeting standards of accrediting organizations in the disciplines. These organizations include the Accrediting Council for Education in Journalism and Mass Communications (for the School of Mass Communications, 102 Mass Communications Bldg.), the American Chemical Society (for the Department of Chemistry and Biochemistry, 104 Chemistry Bldg.), the American Psychological Association and the Human Factors and Ergonomics Society (for programs in the Department of Psychology, 119 Psychology Bldg.), the National Association of Schools of Public Affairs and Administration (for the Masters of Public Administration Program in the Department of Political Science, 113 Holden Hall), and the Council on Social Work Education (for the baccalaureate program in Social Work in the Department of Sociology, Anthropology, and Social Work, 158 Holden Hall). The most recent accreditation review reports are available in the respective department offices (as indicated above).

     
  2.7.3 requires in each undergraduate degree program the successful completion of a general education component at the collegiate level that is (1) a substantial component of each undergraduate degree, (2) ensures breadth of knowledge, and (3) is based on a coherent rationale. For degree completion in associate programs, the component constitutes a minimum of 15 semester hours or the equivalent; for baccalaureate programs, a minimum of 30 semester hours or the equivalent. These credit hours are to be drawn from and include at least one course from each of the following areas: humanities/fine arts; social/behavioral sciences; and natural science/mathematics. The courses do not narrowly focus on those skills, techniques, and procedures specific to a particular occupation or profession. The institution provides a written justification and rationale for course equivalency. (General Education)
   
   

The College of Arts and Sciences is in compliance with this requirement

Through its General Degree Requirements the College of Arts and Sciences complies with the university-wide Core Curriculum requirement as outlined in the 2004-2005 Texas Tech University Catalog (beginning on page 126; http://www.depts.ttu.edu/officialpublications/catalog/AcademicUnits.pdf).  In several categories, requirements for the Bachelor of Arts degree and the Bachelor of General Studies degree exceed the minimums required by the Core Curriculum.

     
  2.7.4 provides instruction for all course work required for at least one degree program at each level at which it awards degree.  If the institution makes arrangements for some instruction to be provided by other accredited institutions or entities through contracts or consortia, or uses some other alternative approach to meeting this requirement, the alternative approach must be approved by the Commission on Colleges.  In all cases, the institution demonstrates that it controls all aspects of its educational program.  (Contractual Agreements for Instruction)
   


The College of Arts and Sciences is in compliance with this requirement

The College of Arts and Sciences controls all aspects of its degree programs except for those courses taught in other colleges which students may elect to complete in partial fulfillment of Core Curriculum or General Degree Requirements. 

 
     
2.8 The number of full-time faculty members is adequate to support the mission of the institution. The institution has adequate faculty resources to ensure the quality and integrity of its academic programs. In addition, upon application for candidacy, an applicant institution demonstrates that it meets the comprehensive standard for faculty qualifications.  (Faculty)
     
  The College of Arts and Sciences is in compliance with this requirement.
   i. The 2003 College of Arts and Sciences Assessment Report (http://www.irs.ttu.edu/SACS/AssessmentReports/2_0_2003.pdf) shows that while total student headcount increased 18.53% and SCH rose 18.59% over five years ending in 2003, total FTE faculty increased 13.5% and faculty headcount increased 12.5%. Thus, student headcount grew at a slightly faster rate than full-time faculty headcount, but the student/faculty ratio remained relatively steady over the five-year period, from 18:1 to 19:1.
 
  ii. All full-time teaching personnel in the College of Arts and Sciences meet the comprehensive standards for faculty qualifications. Reports of faculty qualifications for Fall 2003, Spring 2004, and Summer 2004 are available in the Dean’s Office, 202 Holden Hall and at (http://www.irim.ttu.edu/SACS/Faculty/FacultyReportsList.htm#AS)
     
     
2.9. The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections as well as to other learning/information resources consistent with the degrees offered. These collections and resources are sufficient to support all its educational, research, and public service programs. (Learning Resources and Services)
     
   The College of Arts and Sciences is in compliance with this requirement.
  i. The Texas Tech University Library was admitted into the Association of Research Libraries in 1997. In 1999 we ranked 63; of the 124 member libraries in 2001 we ranked 57th.
 
  ii. Special collections provide important resources to various programs in the College of Arts and Sciences. These include the Southwest Collection, the Archive of Turkish Oral Narrative, and the Vietnam Archives at Texas Tech. Another special collection is curated by the Institute for Studies in Pragmaticism, which reports to the Dean of Arts and Sciences.
     
     
2.10 The institution provides student support programs, services, and activities consistent with its mission that promote student learning and enhance the development of its students. (Student Support Services)
     
  The College of Arts and Sciences is in compliance with this requirement.

The College provides the following student support through two Associate Deans, 13 full-time staff, and a work-study student assistant in the Student Division (http://www.as.ttu.edu/Student/student.html):
  • Monitors and audits degree progress of all undergraduate majors in the college.



  • Coordinates with the University Advising Center in support of A&S students whose majors are undeclared.



  • Assesses academic eligibility and certification of student athletes majoring in Arts and Sciences programs.



  • Coordinates college recruiting and retention efforts.



  • Supervises undergraduate advising in the academic units and programs.



  • Coordinates with and makes referrals to other support services on campus such as Access Tech, the Career Center, Financial Aid, Student Business Services, and the Registrar.
     

The College provides the following student support through two Associate Deans in the Faculty Division (http://www.as.ttu.edu/Faculty/faculty.html):

  • Coordinates Interdisciplinary Programs



  • Administers college-based scholarships



  • Coordinates with Programs for Studies Abroad
     

Most departments in the college have computer labs available for students’ use. Some are unique to a particular department, and some are shared by multiple departments. They include:

·         Language Learning Laboratory and Resource Center, Foreign Languages Bldg. Room 019

·         English Computer Labs, English/Philosophy Bldg. 303, 352, 353, 357, and 358

·         English (Technical Communication) Usability Labs, English/Philosophy Bldg. 354-355

·         Mass Communications Computer Lab, Mass Communications Bldg. 015

·         Communication Studies Computer Labs, Mass Communications Bldg. 261 & 274

·         Mathematics Computer Labs, Mathematics Bldg. rooms 006, 009, and 113

·         Philosophy’s Microcomputer Logic Laboratory, English/Philosophy Bldg. 326

·         Earl Survey Research Lab, Holden Hall 112A and 108

·         Political Science Graduate Student Lab, Holden Hall 009

·         Psychology Graduate Student Computer Lab, Psychology Bldg. 451

·         Social Sciences Computer Laboratory, Holden Hall 105

·         Geographic Information Systems, Science Bldg. 203 and 221, Holden Hall 204 and 221


     
2.11

The institution has a sound financial base and demonstrated financial stability, and adequate physical resources to support the mission of the institution and the scope of its programs and services.

The member institution provides the following financial statements: (a) an institutional audit (or Standard Review Report issued in accordance with Statements on Standards for Accounting and Review Services issued by the AICPA for those institutions audited as part of a systemwide or statewide audit) and written institutional management letter for the most recent fiscal year prepared by an independent certified public accountant and/or an appropriate governmental auditing agency employing the appropriate audit (or Standard Review Report) guide; (b) a statement of financial position of unrestricted net assets, exclusive of plant assets and plant-related debt, which represents the change in unrestricted net assets attributable to operations for the most recent year; and, (c) an annual budget that is preceded by sound planning, is subject to sound fiscal procedures, and is approved by the governing board.

Audit requirements for applicant institutions may be found in the Commission policy entitled "Accreditation Procedures for Applicant Institutions.  (Resources)

     
  Not applicable to unit level.
   
   
2.12 The institution has developed an acceptable Quality Enhancement Plan and demonstrate that the plan is part of an ongoing planning and evaluation process.  (Quality Enhancement Plan).

(Not applicable for the Compliance Certification submitted by institution).

     
   
   

Section 3:  COMPREHENSIVE STANDARDS

     

Institutional Mission, Governance, And Effectiveness

3.1  Institutional Mission
   
3.1.1 The institution has a clear and comprehensive mission statement that guides it; is approved
by the governing board; is periodically reviewed by the board; and is communicated to the
institution’s constituencies.
     
The College of Arts and Sciences is in compliance with this standard.

The mission statement of the College of Arts and Sciences reflects the mission of Texas Tech University.  It is reviewed and updated annually consistent with the university’s strategic planning and assessment process.  A link to the college mission statement (http://www.as.ttu.edu/Mission/mission.html) is prominently located on the front page of the college website (http://www.as.ttu.edu/).  It also appears on the first page of the college strategic plan (http://www.as.ttu.edu/Mission/Strategic_Plan/strategic_plan.html) in both its electronic and hard copy versions (hard copy available in the Dean’s Office, 202 Holden Hall).  Mission statements of the 19 academic units comprising the College of Arts and Sciences are in accordance with the mission of the college and the mission of the university.  The units’ mission statements appear on the first page of their respective strategic plans which are accessible through the university strategic plan and assessment report (http://techdata.irs.ttu.edu/stratreport/getStratPlanFrame.asp?theLink=12) website and in hard copy in each department office.
     
     
3.2  Governance and Administration
   
3.2.1 The governing board of the institution is responsible for the selection and the evaluation of
the chief executive officer.
     
  Not applicable to unit level.
     
     
3.2.2 The legal authority and operating control of the institution are clearly defined for the following
areas within the institution’s governance structure:
  3.2.2.1 the institution’s mission;
  3.2.2.2 the fiscal stability of the institution;
  3.2.2.3 institutional policy, including policies concerning related and affiliated corporate
entities and all auxiliary services;
  3.2.2.4 related foundations (athletic, research, etc.) and other corporate entities whose
primary purpose is to support the institution and/or its programs.
     
  Not applicable to unit level.
     
     
3.2.3 The board has a policy addressing conflict of interest for its members.
     
  Not applicable to unit level.
     
     
3.2.4 The governing board is free from undue influence from political, religious, or other external
bodies, and protects the institution from such influence.
     
  Not applicable to unit level.
     
     
3.2.5 Members of the governing board can be dismissed only for cause and by due process.
     
  Not applicable to unit level.
     
     
3.2.6 There is a clear and appropriate distinction, in writing and practice, between the policy-making
functions of the governing board and the responsibility of the administration and
faculty to administer and implement policy
.
     
  Not applicable to unit level.
     
     
3.2.7 The institution has a clearly defined and published organizational structure that delineates
responsibility for the administration of policies.
     
The College of Arts and Sciences is in compliance with this standard.

The organizational structure of Texas Tech University is outlined in OP 01.08 (http://www.depts.ttu.edu/opmanual/OP01.08.html).  Section 5 of OP 01.08 describes the various levels of academic administration below the Provost level, including the college deans and their staffs and department chairpersons and their staffs.  The organization of the College of Arts and Sciences adheres to this structure
     
     
3.2.8

The institution has qualified administrative and academic officers with the experience,
competence, and capacity to lead the institution.

     
  Not applicable to unit level.
     
3.2.9

The institution defines and publishes policies regarding appointment and employment of
faculty and staff.

     
The College of Arts and Sciences is in compliance with this standard.

The college and its units adhere to the following university policies pertaining to employment and appointment of faculty and staff:

OP 32.02 Certification of Faculty Qualifications
http://www.depts.ttu.edu/opmanual/OP32.02.pdf

OP 32.07 Other Employment, Faculty Consulting, and Public Offices
http://www.depts.ttu.edu/opmanual/OP32.07.html

OP 32.16 Faculty Recruitment
http://www.depts.ttu.edu/opmanual/OP32.16.pdf

OP 32.17 Faculty Appointments and Titles
http://www.depts.ttu.edu/opmanual/OP32.17.pdf

OP 32.20 Annual Renewal of Certain Faculty Employment Contracts
http://www.depts.ttu.edu/opmanual/OP32.20.pdf

OP 32.27 Review of Vita of Prospective Faculty
http://www.depts.ttu.edu/opmanual/OP32.27.html

OP 32.34 Approval of Faculty in Non-Tenure Acquiring Ranks
http://www.depts.ttu.edu/opmanual/OP32.34.pdf

OP 64.03 Graduate Students Employed as Teaching Assistants and Graduate
          Part-Time Instructors

http://www.depts.ttu.edu/opmanual/OP64.03.pdf

OP 64.10 Graduate Faculty
http://www.depts.ttu.edu/opmanual/OP64.10.pdf

OP 70.11 Appointment of Staff Employees
http://www.depts.ttu.edu/opmanual/OP70.11.pdf

OP 70.27 Employment of Student Employees
http://www.depts.ttu.edu/opmanual/OP70.27.html

OP 70.36 Temporary Workers with (H1-B) Immigration Status
http://www.depts.ttu.edu/opmanual/OP70.36.pdf 

     
     
3.2.10 The institution evaluates the effectiveness of its administrators, including the chief executive
officer, on a periodic basis.
     
The College of Arts and Sciences is in compliance with this standard.

Pursuant to university OP 30.15, Academic Administrator Evaluation (http://www.depts.ttu.edu/opmanual/OP30.15.pdf) the Dean of the College is evaluated annually by the Provost, and department chairs are evaluated by their faculty approximately every three years (but for purposes of the College of Arts and Sciences these evaluations are done using a questionnaire different from the one given in the OP; copies are available in Holden Hall 202).  In those evaluations, the dean sends out the questionnaire via email, and it can be returned via email, or printed out and returned by campus mail, or hand delivered.  The Dean’s annual evaluations of department chairs and associate deans are quite varied, depending on the year, the circumstances of the department and college, etc.  For chairs, much of it is done through face-to-face meetings while the chair and dean are reviewing faculty annual reports and the chairperson’s assessment of faculty.  For associate deans, no written formal evaluations are done; their work is commented on intermittently.  The following statement about evaluation is included in the appointment letters of chairpersons and of associate deans (except the first sentence):  “The Department of XYZ faculty will be asked to review your performance as department chairperson at intervals of approximately three years.  However, just as deans serve at the pleasure of their provost, department chairs serve at the pleasure of their deans.  The actual length of service of any academic administrator at Texas Tech University depends more upon the decisions of the administrator and the individual to whom he or she reports than it does upon a predetermined plan of service.  All of us enjoy tenure in our academic appointments, not in our administrative appointments.”

 
     
3.2.11 The institution’s chief executive officer has ultimate responsibility for, and exercises
appropriate administrative and fiscal control over, the institution’s intercollegiate athletics
program.
     
  Not applicable to unit level.
     
     
3.2.12 The institution’s chief executive officer has ultimate control of the institution’s fund-raising
activities.
     
  Not applicable to unit level.
     
     
3.2.13 Any institution-related foundation not controlled by the institution has a contractual or other
formal agreement that (a) accurately describes the relationship between the institution and

the foundation, and (b) describes any liability associated with that relationship. In all cases,
the institution ensures that the relationship is consistent with its mission.
     
  Not applicable to unit level.
     
     
3.2.14

The institution’s policies are clear concerning ownership of materials, compensation,
copyright issues, and the use of revenue derived from the creation and production of all
intellectual property. This applies to students, faculty and staff.

     
  Not applicable to unit level.
3.3  Institutional Effectiveness
   
3.3.1

The institution identifies expected outcomes for its educational programs and its
administrative and educational support services; assesses whether it achieves these
outcomes; and provides evidence of improvement based on analysis of those results.

     

The College of Arts and Sciences is in compliance with this standard.

       The college determines institutional effectiveness by means consistent with the mission of Texas Tech University, stated on p. 2 of the 2004-2005 University Catalog (http://www.depts.ttu.edu/officialpublications/catalog/GenInfo.pdf ) and with its own mission statement (http://www.as.ttu.edu/Mission/mission.html) and those of its constituent units (a complete printed set of the academic units’ mission statements is on file in Holden Hall 202a and can be viewed at the units’ websites listed above in item 5 of Core Requirements).  The recently completed university strategic planning and assessment process provides assessment reports by each of the 19 academic units (available in their respective main offices and in the college office, Holden Hall 202a) and by the college (available at  http://www.irs.ttu.edu/SACS/AssessmentReports/2_0_2003.pdf  and in Holden Hall 202a).  Those units that have academic programs accredited by their disciplines’ professional associations possess further documentation of those programs’ ongoing planning and outcomes assessment (recent accreditation reports are available in the main offices of the following departments: Chemistry & Biochemistry, 104 Chemistry Bldg.; Department of Health, Exercise, and Sport Sciences, 101 Sport Studies Center; School of Mass Communications, 102 Mass. Comm. Bldg.; Department of Physics, 101 Science Bldg.; Department of Political Science, 113 Holden Hall; Department of Psychology, 119 Psychology Bldg.; Department of Sociology, Anthropology, and Social Work, 158 Holden Hall).

Educational Programs

     Program expected outcomes are identified through several sources including the college and department strategic plans (see item 5, Core Requirements). Assessment of achievement of expected outcomes is done through formative and summative grading practices in courses, capstone projects (e.g., internships, theses, and dissertations), tracking placement of graduates, teacher certification exams where applicable, and student achievement awards.  Site visits and subsequent visit reports from accrediting bodies (where applicable; see immediately above) also serve as assessments of expected outcomes. Evidence of improvement can be noted through longitudinal grade comparisons, results of all review processes as well as student teacher observation and final evaluations forms from cooperating and supervising teachers (where applicable). Evidence of improvement may also be found in department responses to accreditation visitors’ reports, copies of which are located in the departmental offices in which accreditation is necessary.  New and revised curricula and courses brought through the college committee on academic programs also evidence improvements in educational programs (records of approved new and revised curricula and courses are on file in Holden Hall 202a).

Administrative Services

     The college strategic plan and assessment report (http://www.irs.ttu.edu/SACS/AssessmentReports/2_0_2003.pdf) states some expected outcomes and accomplishments pertaining to administrative support services.  Expected outcomes are elsewhere identified in position responsibilities and task assignments as outlined in position descriptions and other personnel documents on file in the College of Arts and Sciences Deans Office, Holden Hall 102.  Expected outcomes for administrative and other support personnel within academic departments are outlined in documents on file in the respective department offices.  To evaluate outcomes, the Dean meets annually with the Provost (2003 A&S Deans Evaluation Report on file in Holden Hall 202a); each chairperson meets at least annually with the Dean to discuss faculty annual reports, unit strategic plans and assessments, and chairperson performance; and chairpersons evaluate or oversee evaluation of staff in their units.  Relevant reports are available in Holden Hall 202.  Evidence of improvement is gleaned from comparisons of performance or productivity across evaluation sessions for each individual.  Particular issues and incompatibilities within two departments resulted in the Dean reassigning the respective chairpersons to the other department, with marked improvements occurring across several factors in both departments (documentation on file in Holden Hall 202).

Educational Support Services